Luxe shows nothing but a QR-Code

[Mikrich]

I bought a Luxe today and when I try to set it up and pair it with my phone it doesn’t pick it up. All it does is display a QR code briefly which disappears after a few seconds. When I reboot the Luxe from the charger it only displays this QR code and nothing else. Tapping the screen does nothing, it is unresponsive. I have the latest iOS on my iPhone 11. 

Should I return it? 

Moderator Edit: Clarified subject

[Rich_Laue]

On your phone @Mikrich I would go to Fitbit.com/setup 

From here you will directed to the proper Fitbit app to install. 

Now open the App. Log into your fitbit account and setup the tracker. 

I believe that by scanning the QR Code will simply open the same page. 

[Cashthecat]

Did you solve your problem? Mine is doing the same. 

[Mikrich]

I had to return it to where I got it from as it was deemed faulty. I got a new one and so far no issues 

[Cashthecat]

Ok. Guess I’ve got a faulty on too ☹️

Get Outlook for iOS

[JuanFitbit]

@Rich_Laue  It's always nice to see you here. Thank you for your help . Really appreciate it. 

@Mikrich Thank you for keeping us updated. I'm glad that you got a replacement and it works fine. 

@Cashthecat A warm welcome to the Community! Thank you for your messages. 

In your case I'd recommend you to have a chat with us or give us a call. Click here to get connected.

See you around. 

[Bluck]

I have had the same problem. Tried all the obvious  - reboot, reinstall the app, turn off/on Bluetooth etc. Posts on this thread suggest taking it back and getting a replacement. 

[JuanFitbit]

@Bluck A warm welcome to the Community! Thank you for your message and efforts. 

As we are on the Community right now, we don't provide any replacement on this channel.

In your case I'd recommend you to have a chat with us or give us a call. Click here to get connected.

See you around

[Bluck]

Thanks for the reply. Any suggestions for a quick fix appreciated.
Otherwise I can take it back to the retailer and swap for a replacement.

[JuanFitbit]

@Bluck , Thank you for your message.

As you already tried to restart restart (what's recommended on this cases), the next step should to contact our team to verify your further options. 

Or if you want you could try to reach out to the retailer, you could also do it. It's all up to you. 

Happy holidays