Luxe shuts off even with ample battery storage

[Kyaken]

Had Luxe for 2+ years and a few weeks ago it started shutting off w/ ample battery storage. Tried tips from other users and went to help chat but could not reconnect. Extremely frustrating!!’n

Moderator edit: clarified subject.

[MaCrisGBFitbit]

Hello @Kyaken! Welcome to our Community forums!

Let me help you with your Luxe that turns off even when it has a battery. 

Thank you for all the troubleshooting steps you tried before contacting. 

I would like to confirm the exact steps you have tried, so please read the article below and if any of the steps there are missing, please do so: Why isn't my Fitbit device's battery charging?

[Kyaken]

Hello
I tried the suggestions—cleaned the device, checked the charge unit,
rebooted the Fitbit.
It was working for a few hours then shut off

What to do now?

Kim

[Andree6417]

I have exactly the same problem: the battery in my Fitbit Luxe watch is fully charged, but it still keeps stopping several times a day. I have followed all the recommendations to fix this problem, without success.

I bought this watch in December 2022, and I have had this problem since August this year. This makes my watch unusable and, what's more, it is no longer under warranty.

If you have no solution other than those already suggested (restarting, etc.), I will have to buy another watch, but it certainly won't be a Fitbit.