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Luxe sleep restoration and sleep score missing

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‎04-30-2022 08:05

‎04-30-2022 08:05

I've had my Luxe for 5 months and today the screen with the sleep info - time away, sleep stages, heart restoration - is gone. I can only see sleep stages and have no sleep score. Anyone else have this problem? My Luxe is up to date. I get no notices of updates so I don't know if an update did this. Could it be connected to the A-fib tracking that's coming out? I'm using Android 12 on a Pixel 3A XL. 

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‎05-04-2022 16:23

‎05-04-2022 16:23

Welcome to the Fitbit Community, @RHD10.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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‎05-04-2022 16:27

In response to EdsonFitbit

‎05-04-2022 16:27

Customer Service was not much help. They kept reference the wrong Fitbit tracker for me. 

 

The problem has resolved itself. 

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‎05-04-2022 17:22

In response to RHD10

‎05-04-2022 17:22

Thank you for your response, @RHD10.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

I'm glad to hear that your problem has been resolved.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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