Luxe splits my sleep

[JinjaMist]

Ive had my Luxe 3 weeks. I spilts my night sleep (for example logs 11-2 with not enough time for details , nothing for an hour to or so, then gives me 3ish till waking. Or only records 3-4 hours of an 8 hour night. 
I wear it high and snug. Non dominant arm.  I’ve restarted the watch. I turned sleep ON on Luxe. I’ve tried start sleep on Ap. Nothing helps. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @JinjaMist.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

Our team has recently released a new version of the Fitbit app (3.53 iOS and 3.53 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

There are two ways to restart your Luxe, you can find both here.

In addition, please make sure track your sleep by following the instructions in this article in the menu "Why don't I see sleep stages today?".

Hope this helps.

[JinjaMist]

Thanks for the reply. All of these things suggested are already in place. App is updated, I have already tried restarting on two occasions.

Wish I could upload screen shots I took as example, but for example the Fitbit homescreen

this morning showed my Bedtime 8:06am and Wake Up at 11:56am. 

Upon opening the Sleep screen, it showed 1:23am - 4:04am logged, and separately a 5:06am -8:56am with details.   

I actually slept solidly without getting up or remembering being awake from about midnight till 8am.   

Now, this afternoon it has changed from the screen shot I took this morning; it says I slept from 2:30am - 8:27am.

Any further advice? 

[EdsonFitbit]

Thanks for your response, @JinjaMist.

If you haven't done so, please set your Luxe to track sleep in a sensitive mode. For information about how this setting works, please visit this article and open the menu "What's the difference between the normal and sensitive sleep setting?".

If necessary, you can edit your sleep logs by going to this site, open the menu "How do I edit or delete sleep logs in the Fitbit app?" and follow the instructions.

Have a nice day.

[MissMarianne]

I have exactly same problem. For 3 nights now the Fitbit breaks my sleep log into 2 parts for making the scoring erroneous for that evening. I deleted/reloaded the app, I am on current version, I "forgot" and re-engaged the Bluetooth and re-synched, I tried on "sensitive and normal" sleep (both created the 2 logs). I do not get up at night for more than 2 minutes to go to bathroom. I have on non-dominant arm, fully charged, snug fit. This feels like a software glitch.  I mean why cant the algorithm correct 2 readings into 1 night's data? Instead it proudly produces an erroneous score and sleep stats due to the one night's activity being displayed into two separate reading for the same night! I am really bummed for this expense I don't have a product that's working.

Moderator edit: all-caps

[EdsonFitbit]

Welcome to the Fitbit Community, @MissMarianne.

Thank you for the troubleshooting steps you’ve performed before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[JinjaMist]

I gave up on it working, and thought maybe it’s something about my sleep or pulse rate or something. The only way it works is for me to check the time of my first capture, then delete it. Then edit the later capture to start at the time of the first capture.
Usually it has data for the whole time.
So that makes me think either it’s making up data for the missing time or has some glitch.
Seems nothing to do about it at this point. It is frustrating.

[JinjaMist]

I have had no resolution. There was no help given beyond what I had already done.

[EdsonFitbit]

Thanks for your response, @JinjaMist.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.