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Luxe stopped receiving notifications

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‎11-17-2022 13:18 - last edited on ‎11-18-2022 02:43 by Fitbit Moderator

‎11-17-2022 13:18 - last edited on ‎11-18-2022 02:43 by Fitbit Moderator

I am no longer receiving text or call notifications. I have updated the Fitbit app, restarted the Device and restarted the phone. I recently upgraded my IPhone to 16.1.1, so not sure if that is the problem or not. Anyone else having issues? 

 

 

Moderator Edit: Clarified subject

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‎11-18-2022 02:46 - edited ‎06-09-2023 03:58

‎11-18-2022 02:46 - edited ‎06-09-2023 03:58

Hi there, @Bkchambers. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done already, please see Troubleshooting quick tips for iPhones

Maria | Community Moderator, Fitbit


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‎11-18-2022 14:42

‎11-18-2022 14:42

I am having the same problem and have tried everything to get it working.  
also with my Luxe I have to do a reset every time I take it off. Judy 

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‎11-19-2022 13:58

‎11-19-2022 13:58

Yes same with me everyday I have to go in and sync!

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‎11-20-2022 17:34

In response to MarreFitbit

‎11-20-2022 17:34

I have done all the troubleshooting tips for my IPhone and nothing works. This is my 2nd Fitbit as the first one had to be replaced because of a similar issue. Is there a problem between Fitbit and the new updates for the iPhone?  I am currently updated to 16.1.1 and the Fitbit Lixe is updated. 

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