Luxe stopped recording skin temperature

[Loughie]

For the last two nights skin temp says “no data in the last 24 hours”. It’s been baselines and working since Feb. All other metrics being logged and wearing the device as I have been since I got it. 
Have tried logging out, rebooting phone then resyncing. Any ideas? Thanks

Moderator Edit: Clarified subject

[Thewal]

Have the same problem but also not getting oxygen saturation 

[LizzyFitbit]

@Loughie and @Thewal Welcome to the Community Forums.

I'm sorry you're not getting your skin temperature readings and appreciate your efforts while working on this matter. Let me share that this situation has been reported to our team and they'll work on this to bring a fix to all our affected members. I appreciate your feedback and I'll update this thread as soon as I have more details to share.

@Thewal About your other question, if you haven't done so please review this help article which explains how your tracker records your SpO2 and what factors might prevent you from getting this data.

[Amandanabia]

Same for me. 

[Eviecat]

Same for me too. 

[Sherrifit]

Mine too! Glad I signed in today. 

[Lynne3]

me too, and I had a chat conversation, which didn't fix the situation, so here we are.  Thank you moderator for the update.

[Sherrifit]

I spoke with a person last week regarding the O2 and now the skin doesn't record either. Very frustrating!

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[Sanjinella]

Same, my Luxe has no skin temperature information since March 22, 2022.

[Sanjinella]

Hi Loughie,

You are not alone. I have the very same issue. I replied in a thread by a Sense user and it appears FitBit is aware of the issue since a Moderator asked for additional information from the users who replied in that thread.

[Sanjinella]

Update - my skin temp data back since March 26, 2022 in Luxe. Thanks FitBit team.

[LizzyFitbit]

Hi everyone.

Thanks for sharing your feedback and the steps tried prior to posting. Let me share that our team is aware of this situation and they're working to get this fixed soon. I'm glad some of you're getting the skin temperature data on the Fitbit app and rest assured we'll keep our team informed so all of you can get this feature working correctly.

Your patience is appreciated and I'll update this thread as soon as I have more details to share.

[Tree15]

Thanks, mine is working again!

[Lynne3]

Mine is working!


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[Sherrifit]

Mine is working also, 02 started recording again as well.

[Thewal]

Thanks, mine seems ok now too with both skin temperature and oxygen saturation readings for the last couple of days 

[Sherrifit]

So here we go again! O2 stopped recording...again. 

[Sherrifit]

O2 worked for a couple days and now last night it didn't track. I've had this track less than a year and am so frustrated to already have issues and see so many others having the same problems. Hope fitbit can do something!

[LizzyFitbit]

Hi everyone.

I'm glad to announce that this issue has been resolved and you should start getting your skin temperature data correctly. If you haven't done so, please make sure to sync your Luxe with the Fitbit app to update your details. I appreciate your feedback and patience, and we'll keep working to make Fitbit more useful for you.

If you have a different question, I'd encourage to start a new thread and share as many details as you can to receive help from the Community.

[Dom123456]

Hi, I had this problem for a few days, then it resolved itself, last night’s data is missing again? (Re: Skin Temp)