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Luxe stopped recording skin temperature

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‎03-23-2022 22:41 - last edited on ‎03-24-2022 16:11 by Fitbit Moderator

‎03-23-2022 22:41 - last edited on ‎03-24-2022 16:11 by Fitbit Moderator

For the last two nights skin temp says “no data in the last 24 hours”. It’s been baselines and working since Feb. All other metrics being logged and wearing the device as I have been since I got it. 
Have tried logging out, rebooting phone then resyncing. Any ideas? Thanks

 

Moderator Edit: Clarified subject

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23 REPLIES 23

‎03-29-2022 13:08

In response to LizzyFitbit

‎03-29-2022 13:08

Hi, not resolved here, temporary fix, same issue is happening 

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0 Votes

‎03-29-2022 13:29

In response to Dom123456

‎03-29-2022 13:29

I was on chat, had me do some steps, then chat stopped working. It is becoming apparent that they have a lot more problems!

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‎03-29-2022 18:55 - last edited on ‎04-19-2024 04:04 by Fitbit Moderator

In response to Dom123456

‎03-29-2022 18:55 - last edited on ‎04-19-2024 04:04 by Fitbit Moderator

Hi everyone.

I'm sorry you're having this issue again, and thanks for taking the time to let me know about it. This has been reported to our team so they can further investigate and identify a fix. In the meantime, please make sure to keep the Fitbit app updated and your Luxe syncing in order to keep the rest of your stats updated.

Once I have more details, I'll share them in this thread.

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‎04-07-2022 12:51 - last edited on ‎04-19-2024 04:04 by Fitbit Moderator

In response to LizzyFitbit

‎04-07-2022 12:51 - last edited on ‎04-19-2024 04:04 by Fitbit Moderator

Hi everyone, and thanks for participating in the Community

I'm happy to share that this issue was resolved and you should be able to receive skin temperature readings on the Fitbit app. If anyone wants to learn more about how to track this data, I'd recommend this help article for assistance.

I'll be closing this thread from further responses. However, if you're experiencing a different issue, I encourage you to create a new thread with any relevant details of the issue. Thanks again for your reports and patience, and I hope you can keep crushing your goals.

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