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Luxe stopped showing my data

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‎07-23-2021 06:21 - last edited on ‎12-09-2024 02:49 by Fitbit Moderator

‎07-23-2021 06:21 - last edited on ‎12-09-2024 02:49 by Fitbit Moderator

My Fitbit luxe has stopped showing my dashboard after two days of use.

 

planning on returning if I cannot get it resolved in next 24 hours

 

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-23-2021 12:55 - edited ‎09-15-2023 06:08

‎07-23-2021 12:55 - edited ‎09-15-2023 06:08

Hi there, @Dogg65. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments in regards to our products and services.

To better assist you with this matter, would you mind clarifying what you mean by "has stopped showing my dashboard"? Is your Fitbit Luxe screen blank or you data is not being synced to your Fitbit app?

If you're having issues with the screen, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

On the other hand, if you're experiencing syncing difficulties, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎07-23-2021 12:55 - edited ‎09-15-2023 06:08

‎07-23-2021 12:55 - edited ‎09-15-2023 06:08

Hi there, @Dogg65. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments in regards to our products and services.

To better assist you with this matter, would you mind clarifying what you mean by "has stopped showing my dashboard"? Is your Fitbit Luxe screen blank or you data is not being synced to your Fitbit app?

If you're having issues with the screen, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

On the other hand, if you're experiencing syncing difficulties, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer