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Luxe stopped syncing over a month ago

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‎07-21-2022 14:58 - last edited on ‎07-26-2022 05:16 by Fitbit Moderator

‎07-21-2022 14:58 - last edited on ‎07-26-2022 05:16 by Fitbit Moderator

My Luxe has not synced for more than a month and each time it starts like it will sync and nothing happens.  

Do I need to delete and reload to my phone?

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎07-26-2022 05:20 - edited ‎11-15-2023 16:08

In response to Odyssey13

‎07-26-2022 05:20 - edited ‎11-15-2023 16:08

Hi there, @Robb3. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, please take @Odyssey13's comments into consideration to avoid any more issues. 

If you're still having syncing difficulties, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, please see Why won't my Fitbit device sync?. Also, make sure that your Luxe and Fitbit app are up-to-date. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎07-21-2022 15:17

‎07-21-2022 15:17

Hi @Robb3  first thing to do is usually a restart of the device while it's on the charger. Have you tried that? As for removing the app, do not do that unless your phone is compatible. There are minimum requirements to use the app and Apple and Google remove the older versions (for the older system phones), so you might find yourself stuck with no app.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-26-2022 05:20 - edited ‎11-15-2023 16:08

In response to Odyssey13

‎07-26-2022 05:20 - edited ‎11-15-2023 16:08

Hi there, @Robb3. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, please take @Odyssey13's comments into consideration to avoid any more issues. 

If you're still having syncing difficulties, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, please see Why won't my Fitbit device sync?. Also, make sure that your Luxe and Fitbit app are up-to-date. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer