Luxe stopped syncing to Galaxy Z Flip 3

[silva88]

My wife's Fitbit Luxe went through the whole non-syncing on her Samsung Galaxy Z flip 3 a few months ago. It finally started working up again after a month-ish of not syncing.

She told me just now that her watch isn't working again, I checked, last time it was synced was 5 days ago. I tried to get it synced again, but it wasn't loading at all. The bar that shows syncing progress was just frozen.

Hoping somebody has some answers or anything in regards to it! Last time when the whole syncing issue happened, we disconnected her luxe from her phone and wasn't able to get it back for that entire duration and we really don't want to do this again.

Getting really annoyed with Fitbit after these issues. Google has a watch now, so Fitbit better get their act together.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @silva88. Welcome to the Community. Thanks for trying to troubleshoot the issue with your wife's Luxe. I understand where your concern is coming from. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair the Luxe from the phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that she may also have paired to her phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off the phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on the phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up the Luxe.
• If there is no connection, restart the Luxe.
• Once the Luxe is paired and syncing, please proceed to set up the other Bluetooth devices to her phone again. 

With the steps above, what I want you to do is to pair the Luxe first to your wife's phone Bluetooth settings before any other Bluetooth device is connected to her phone.