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Luxe stopped syncing to my iPhone 12

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‎09-21-2021 17:04 - last edited on ‎09-22-2021 05:26 by Fitbit Moderator

‎09-21-2021 17:04 - last edited on ‎09-22-2021 05:26 by Fitbit Moderator

Brand new luxe device, I got it to sync initially with my iPhone 12, but it soon dropped out and now doesn’t come up or connect with bluetooth at all?

 

Moderator Edit: Clarified subject

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‎09-22-2021 05:28 - edited ‎08-11-2023 06:59

‎09-22-2021 05:28 - edited ‎08-11-2023 06:59

Hi there, @Abals. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen that you contacted our Support Team after posting here and they've already helped you with this matter. If you have any further questions or concerns, please feel free to contact them back. 

Maria | Community Moderator, Fitbit


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