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Luxe stopped syncing to my iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2022 21:34 - last edited on ‎03-01-2022 04:43 by Fitbit Moderator

‎02-24-2022 21:34 - last edited on ‎03-01-2022 04:43 by Fitbit Moderator

Dear, 

 

please help. My luxe stopped syncing.

What I already did:

- Update IPhone 

- Turn IPhone on and off

- Restart FitBit 

- Removed the Bluetooth connection

- Tried syncing on an another device

- Tried syncing on an another FitBit account

- Removed my FitBit app and reinstalled it. 
Help!

 

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎02-24-2022 21:40

‎02-24-2022 21:40

Hi @AMLgrd  take a look at this article and see if there is a step you may have missed - click to read. Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎02-24-2022 21:50

In response to Odyssey13

‎02-24-2022 21:50

Thank you for your reply. I am sorry to say I tried it all and I did not miss any of these steps. Still not syncing.

Best Answer
0 Votes

‎02-25-2022 03:47

In response to Odyssey13

‎02-25-2022 03:47

Best get with support. Chat or phone call is usually faster. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer