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Luxe stopped syncing

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‎02-17-2023 09:59 - last edited on ‎02-17-2023 10:25 by Fitbit Moderator

‎02-17-2023 09:59 - last edited on ‎02-17-2023 10:25 by Fitbit Moderator

I bought Luxe two weeks ago. It worked fine for ten days. Then it stopped to show the clock.

When connected to the charger, it shows 100% charge surrounded by the date of the day and the time.

I talked to three different fitbit technicians during half an hour each. 

They could not solve the problem: each time I get an error occurred while synchronizing.

I think the watch is defective. What can I do?

Thanks for your help,

Daniel

 

Moderator Edit: Clarified subject

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‎02-17-2023 10:26 - edited ‎06-13-2023 08:54

‎02-17-2023 10:26 - edited ‎06-13-2023 08:54

Hi there, @jean-daniel. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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