Luxe stopped syncing

[CK630]

I’ve read thru the support & community. Luxe is active (correct time & counting steps etc) but not syncing. It can’t find my phone. I’ve restarted Luxe different ways and turned my cell Bluetooth on & off. I’ve moved to different rooms. Internet is working. WiFi is working. What’s wrong with it?

Moderator edit: clarified subject.

[JSAZ]

Mine got an update today (against my will, since every single update seems to cause some sort of issue) and it won't synch with my Samsung phone, either.   Seems to be broken with this update.

[ManuFitbit]

Welcome to the community @CK630 and welcome back @JSAZ. 

Thank you for sharing the information regarding this difficulty that you are experiencing with Luxe. Thank you for trying to fix it on your own. 

Please, make sure to follow the steps listed in this help article:

Why won't my Fitbit device sync?

[CK630]

Right. I did all that which is why I said I read thru all the support & community pieces. Still not working. 

[JSAZ]

Yes, all the things have been done.  Unpaired the Luxe, deleted the app, reinstalled the app, re-paired the Luxe.  Restarted the Luxe at least 20 times, put it on the charger, all the things.   It will not synch.   It's charged, it's paired, things deleted, reinstalled, restarted, no synch.   

[PEGBulldog]

The same thing occurred to my Luxe as well yesterday and I have done all suggested steps. Must be a Fitbit issue. 

[CK630]

My phone is syncing again, after both a Fitbit update & an iPhone update.

Thank you,
Charlotte Keane

[PEGBulldog]

Hope my update comes soon and all is back to normal like you!

[JSAZ]

No update for me, still no synching.  Glad yours is fixed but I'm not optimistic mine will be fixed.  

[ManuFitbit]

Thanks for the responses @CK630 @JSAZ @PEGBulldog. 

At this stage, I would like to know if any of you are still experiencing sync issues. I would appreciate it if you could let me know.

[PEGBulldog]

My Fitbit is back to normal.

[ManuFitbit]

Great @PEGBulldog. Glad to know that!

[CK630]

After updates from both iPhone & the Fitbit app, my Fitbit is syncing again.

Thank you,
Charlotte Keane

[ManuFitbit]

Thanks for the update @CK630.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.