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Luxe stopped tracking my data and it won't charge

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‎10-17-2022 09:57 - last edited on ‎10-17-2022 13:59 by Fitbit Moderator

‎10-17-2022 09:57 - last edited on ‎10-17-2022 13:59 by Fitbit Moderator

My luxe stopped tracking and won’t charge.  The app said it synced and I have the most recent update.  Any suggestions?

 

Moderator Edit: Clarified subject

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‎10-17-2022 14:01 - edited ‎06-24-2023 06:47

‎10-17-2022 14:01 - edited ‎06-24-2023 06:47

Hello there, @KBdenver. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe and making sure it has the most recent firmware version. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-17-2022 14:01 - edited ‎06-24-2023 06:47

‎10-17-2022 14:01 - edited ‎06-24-2023 06:47

Hello there, @KBdenver. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe and making sure it has the most recent firmware version. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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