help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe stopped tracking my health metrics data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-05-2022 10:23 - last edited on ‎11-29-2022 01:22 by Fitbit Moderator

‎11-05-2022 10:23 - last edited on ‎11-29-2022 01:22 by Fitbit Moderator

I had really enjoyed the premium subscription,  especially for Health Metrics. Unfortunately,  it just stopped recording HRV, BR and sleep data. I've updated my tracker, cleaned the back of the device, restarted my device....(a Luxe), to no avail.  Thinking paying for premium is not going to work for me if these metrics aren't working. Any clues how to fix it?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-26-2022 02:42

‎11-26-2022 02:42

HI, @TammyJay, you should contact "Customer Support", depending on where you are you may see a Fitbit Premium tile, if not use the chat facility or phone for prompt attention.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes