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Luxe stopped tracking my heart rate data

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‎02-21-2023 19:29 - last edited on ‎02-22-2023 04:00 by Fitbit Moderator

‎02-21-2023 19:29 - last edited on ‎02-22-2023 04:00 by Fitbit Moderator

My luxe hasn’t given me a heart rate for over 2 weeks, it just shows the 2 bars

 

Moderator Edit: Clarified subject

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‎02-22-2023 04:04 - edited ‎07-12-2023 05:57

In response to Excon

‎02-22-2023 04:04 - edited ‎07-12-2023 05:57

Hi there, @Excon. Welcome to the Community Forums. Thanks for following @JohnnyRow's advice. 

I'd recommend resetting the heart rate settings. To do so, please follow the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Luxe, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
  • Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Luxe's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your Luxe once again. 
  • Once it's done, restart your Luxe.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎02-21-2023 20:10

‎02-21-2023 20:10

Check Settings and make sure you don't accidentally have Heart Rate turned off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-21-2023 20:45

In response to JohnnyRow

‎02-21-2023 20:45

Try it every

Sent from my iPhone
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‎02-22-2023 04:04 - edited ‎07-12-2023 05:57

In response to Excon

‎02-22-2023 04:04 - edited ‎07-12-2023 05:57

Hi there, @Excon. Welcome to the Community Forums. Thanks for following @JohnnyRow's advice. 

I'd recommend resetting the heart rate settings. To do so, please follow the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Luxe, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
  • Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Luxe's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your Luxe once again. 
  • Once it's done, restart your Luxe.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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