Luxe stopped tracking my heart rate data

[anna.lindkvist]

Two days with no show of my puls while resting. Why?

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @anna.lindkvist, welcome to the community, you may find this article of interest How do I track heart rate with my Fitbit device? - Fitbit Help Center which includes a troubleshooting link.

Are you able to sync your Luxe? Are there any other issues that may influence your HR tracking?

Let us know by posting here again.

Cheers

[MarreFitbit]

Hi there, @anna.lindkvist. Welcome to the Fitbit Community Forums. It's sad to hear that your Luxe has stopped tracking your heart rate data. We're here to help! 

In addition to what @Gr4ndp4 has suggested, I'd recommend resetting the heart rate settings. To do so, please follow the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Fitbit device, from the main screen of your Luxe, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Luxe. To do so, from the Today tab, tap Devices > device image. Tap Sync Now. 
• Next, switch it from Off to On and manually sync your Fitbit device once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
  

Also, please make sure that your Luxe is up-to-date. For more information, see How do I update my Fitbit device?