Luxe stopped tracking my heart rate

[jb356]

Fitbit Luxe not tracking HRV over a week now.  Was working fine previously.  Restarted iPhone, restarted luxe, and logged in and out of application.  Is there an issue since the update? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @jb356. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is not tracking your heart rate anymore. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd suggest resetting the heart rate settings by following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Luxe, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Luxe once again. 
• Once it's done, restart your Luxe.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[jb356]

Thank you! That seems to have fixed the issue! @MarreFitbit