help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe stopped tracking my sleep and heart rate data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2023 08:03 - last edited on ‎08-28-2023 10:09 by Fitbit Moderator

‎08-13-2023 08:03 - last edited on ‎08-28-2023 10:09 by Fitbit Moderator

my luxe will no longer show my sleep score or my heart rate and it doesnt show on any device

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎08-13-2023 11:38

‎08-13-2023 11:38

I have the same problem. I do t know if my premium is due. 

Best Answer
0 Votes

‎08-13-2023 11:59

In response to Slidelljan

‎08-13-2023 11:59

Well that’s not it bc I never had premium and it worked fine for a long time

Catherine Rice Holderfield
Sent from my iPhone
Best Answer
0 Votes