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Luxe stopped tracking my sleep data since August 26th

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2023 11:20 - last edited on ‎09-08-2023 07:29 by Fitbit Moderator

‎08-29-2023 11:20 - last edited on ‎09-08-2023 07:29 by Fitbit Moderator

I only started using my new Luxe last Saturday August 19. It was working well at all levels, but since last Saturday August 26 (only one week later) it has stopped tracking sleep data (it only gives me "simplified sleep details"). Fitbit team: may I know what could be going on? Thank you.


Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎09-08-2023 07:32

‎09-08-2023 07:32

Hello there, @anamcara77. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. I'm sure they will continue assisting you based on what you guys have already tried. 

Maria | Community Moderator, Fitbit


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0 Votes

‎09-08-2023 11:36

In response to MarreFitbit

‎09-08-2023 11:36

My Luxe stopped monitoring my sleep AND now doesn't monitor my heart rate.

Best Answer

‎09-12-2023 19:42

In response to MarreFitbit

‎09-12-2023 19:42

I have contacted twice. Just stopped giving sleep details. Says Can’t get a heart beat. But my Fitbit shows my heart rate just fine. 
mused together it then it stopped

what next?

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0 Votes

‎09-21-2023 19:00

In response to MarreFitbit

‎09-21-2023 19:00

I have the same problem. Can you tell me how to fix it?

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‎09-23-2023 10:55

In response to ProfSommerville

‎09-23-2023 10:55

Let's face, once moving Fitbit to Google it is worthless unless you PAY for a subscription which I am not going to do. It will not sync with app.

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0 Votes