help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe stopped tracking my sleep data since January 26th

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2022 00:07 - last edited on ‎02-10-2022 04:29 by Fitbit Moderator

‎02-10-2022 00:07 - last edited on ‎02-10-2022 04:29 by Fitbit Moderator

My sleep tracker used to work very good. Since the end of January it either doesn’t measure at all or obviously incorrect.

 

Nothing else changed (same wrist, same sleeping position, and so on) and I also restarted the watch. 

Can anyone tell me what happened and when it will be fixed? 

Thank you

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-10-2022 04:31 - edited ‎07-22-2023 03:59

‎02-10-2022 04:31 - edited ‎07-22-2023 03:59

Hi there, @Scholg. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

I recommend considering the following in order to get sleep stages:

  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎02-10-2022 04:31 - edited ‎07-22-2023 03:59

‎02-10-2022 04:31 - edited ‎07-22-2023 03:59

Hi there, @Scholg. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

I recommend considering the following in order to get sleep stages:

  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes