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Luxe stopped tracking my sleep score

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‎08-13-2022 17:26 - last edited on ‎08-15-2022 15:37 by Fitbit Moderator

‎08-13-2022 17:26 - last edited on ‎08-15-2022 15:37 by Fitbit Moderator

Stopped tracking sleep score 

 

Moderator Edit: Clarified subject

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‎08-15-2022 15:45

‎08-15-2022 15:45

Hi there, @SLC52. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

 

With that in mind, I recommend considering the following in order to get sleep stages:

 

  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

For more information, see What should I know about Fitbit sleep stages?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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6 REPLIES 6

‎08-15-2022 15:45

‎08-15-2022 15:45

Hi there, @SLC52. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

 

With that in mind, I recommend considering the following in order to get sleep stages:

 

  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

For more information, see What should I know about Fitbit sleep stages?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-12-2022 17:26

In response to MarreFitbit

‎10-12-2022 17:26

My Luxe has tracked my sleep quite well. Now it suddenly stopped.  I have not gotten a sleep score for a week.  The sleep score is one of the main reason I bought Fitbit.  I have tried restarting the Luxe, I never use the Begin Sleep Now, I am definitely sleeping more than three hours and my battery is not low. I will not buy one of these every six months to a year because it quits working.  This is my 3rd Fitbit.  If it will not work I guess it is time to switch to Fossil, Goggle Watch or Garmin or if I have to buy one over and over I can find one cheaper. Disappointing!

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‎10-12-2022 18:58

In response to Kelela

‎10-12-2022 18:58

I am also having trouble with the sleep score. I am a restless sleeper so I seldom sleep for 3 hours uninterrupted.  This is why I wanted the sleep app.  I do everything as instructed.  But I have only gotten a sleep score 6 times in over 2 weeks.  This app is useless to me. 

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‎10-12-2022 23:43

In response to Mfo

‎10-12-2022 23:43

How do I fix this.
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‎10-15-2022 06:55

In response to Kelela

‎10-15-2022 06:55

Just an update.  I contacted Customer Support (That was a pain, but not important!) They had me REPLACE a Device on my app.  I had already gone through all the steps mentioned above.  So, did not think it would work. But, I did it.  I did not lose any information at all, and now my Luxe is tracking everything properly again. Open your app. Tap on your profile (I don't have a picture so it is a little blue/grey circle with a sort of head in it on the top Left). Tap Set up a Device. Tap your Device (Luxe) Tap Replace device. Follow the prompts. Worked for me.

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‎10-22-2022 22:39

In response to Kelela

‎10-22-2022 22:39

Restarting worked for me too. Thank you so much.

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