Luxe stopped tracking my sleep score

[wcrosson]

my luxe is no longer giving me a sleep score, I'm wearing it the same as I have for the last year.  About two weeks ago it stopped give me my sleep score

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @wcrosson. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Luxe and making sure you're wearing your Fitbit device properly. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.
  
  

For more information, see What should I know about Fitbit sleep stages?