Luxe stopped tracking my sleep times accurately

[KirPott]

My Luxe has suddenly stopped tracking all of my sleep. I get around 6 to 7 hours sleep, but it is only showing around 4.5 hours on average, and it has stopped giving me a sleep score. I cannot find a way to reset this. Can you help?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @KirPott. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approached, I'd recommend to sync your Luxe to the app after waking up. This will help to make sure that all your data is sync properly. 

Also, note that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min. Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

Regarding your sleep score data, keep in mind that you must see sleep stages in order to see your sleep score information. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?