Luxe stopped vibrating when a notification comes in

[SunsetRunner]

My luxe up until recently has vibrated with texts and calls and messages on different apps. Now it doesn’t vibrate at all for it. I have disconnected the Bluetooth and checked everything and not helps. Any suggestions?

Moderator Edit: Clarified subject

[CourtM]

Mine also does this, it somehow disconnects from my phone for no good reason. I have to restart my watch (in the settings) and then I get all of my notifications again. 

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums! Hey, @CourtM. It's nice to see you around here! Thanks for trying to troubleshoot the issue with your Luxe devices before reaching out. I understand where your concerns are coming from.

As a first approach, I'd suggest checking that your Luxe is not on sleep or DND mode. When the do not disturb setting is on:

• Notifications, goal celebrations, and reminders are muted.
• The do not disturb icon illuminates in quick settings.

When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake Luxe, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

Sleep mode turns off automatically when you set a sleep schedule. For more information, see Adjust settings.

You can't turn on the do not disturb setting and sleep mode at the same time. For more information, see How do I navigate my Fitbit device?

If the above doesn't work, please  see Why didn't my Fitbit device alert me?

Hope this helps. 

[SunsetRunner]

Thank you! It was in so not disturb mode and I changed it and it works! Thanks for the help!

Sent from my iPhone

[MarreFitbit]

@SunsetRunner Awesome! I'm glad to hear that the steps I recommended above did the trick!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[CourtM]

Mine still disconnects everyday and I have to restart my watch for it to reconnect.  It is not in DND or sleep mode.  This is obviously a known issue with this watch since there are quite a few other users complaining about this with the Luxe in the community forum. Please fix your bugs in your products. I have had to get multiple replacements for issues with different trackers. Though the battery life and constant heart rate monitoring are great with Fitbit, IWatch is a more reliable product. 

[LoriS.]

This just happened to me too. I’ve only had my Luxe for 6 weeks, and I’ve loved it. I’ve tried every fix I can find online. 

[MarreFitbit]

@CourtM @LoriS. (Welcome to the Community Forums!) I appreciate you had followed the tips and recommendations provided above. I understand where your concerns are coming from. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[LoriS.]

My Luxe fitbit started working again today and I am receiving phone and text notifications.  I'm not sure if it's something you were able to do, but thank you.