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Luxe stopped working after getting wet

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‎09-05-2022 10:44 - last edited on ‎09-05-2022 14:16 by Fitbit Moderator

‎09-05-2022 10:44 - last edited on ‎09-05-2022 14:16 by Fitbit Moderator

Hi, I have a fitbit luxe. After 10 minutes swimming in the sea (with water lock) 4 days ago with no immediatily consequences, in the next day I realised that is not charging. I tried all the reset/restart advices when it was still 7% battery with no results. I put it in dry rice for 24 hours, no changes. Now, there are no more battery and I didn't find any solution to fix it. There are no problem with the charger because I have a charge 5 too and this one is charging. Thank you for any advice.

 

 

Moderator Edit: Clarified subject

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‎09-05-2022 14:18 - edited ‎07-15-2023 04:22

‎09-05-2022 14:18 - edited ‎07-15-2023 04:22

Hi there, @D02. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

As you may know, if your device got wet it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please confirm that you've restarted your Fitbit device as instructed here How do I restart my Fitbit device?

If the restart doesn't work either and your Fitbit device hasn't vibrated for the restart process, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.

If none of these steps work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-05-2022 14:18 - edited ‎07-15-2023 04:22

‎09-05-2022 14:18 - edited ‎07-15-2023 04:22

Hi there, @D02. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

As you may know, if your device got wet it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please confirm that you've restarted your Fitbit device as instructed here How do I restart my Fitbit device?

If the restart doesn't work either and your Fitbit device hasn't vibrated for the restart process, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.

If none of these steps work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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