Luxe stopped working after getting wet

[mrspatel]

Wore my Luxe swimming for first time using water lock and it hasn't worked since. Tried drying in rice, etc but as it's out of warranty Fitbit support says they can't help. Feel this is not good enough as it is sold as suitable for use in water (e.g. swimming pool, shower, etc) when water lock active and seems like this has happened to quite a few people so there may be a design issue. It's also generally been quite buggy and not reliably recorded steps or sleep data, etc and needs regular manual syncing. Looks like it needs to go in the bin after just one swim which is really poor performance and usability when you compare to other products out there. Wouldn't consider buying a Fitbit again based on this experience!

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @mrspatel, welcome to the community, it's been some months since I wore my Luxe in the pool but I'm a daily swimmer and have worn mine many times. It still works without any problems. Unless your Luxe has sustained physical damage I'd be surprised if water has got in. Is your Luxe syncing with the Fitbit app? you should see a battery reserve % in the top left corner of the "Today" screen. If there is not % try charging it Why isn't my Fitbit device's battery charging? - Fitbit Help Center provides guidance & advice. Try restarting your Luxe with the button on the charging cable the second part of this video explains how to do this.

Let us know how you get on by posting here again.

Cheers

[MarreFitbit]

Hi there, @mrspatel. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still unresponsive. We‘re taking into consideration your comments and sentiments with regards to our products. @Gr4ndp4 Thank you so much for your input and advice! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!