help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe stopped working after getting wet

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2024 07:17 - last edited on ‎07-02-2024 11:30 by Fitbit Moderator

‎07-02-2024 07:17 - last edited on ‎07-02-2024 11:30 by Fitbit Moderator

I am so annoyed. I have my luxe 3 years and after just 1 minute in a swimming pool it died. Will not come back on no matter what I do. Why does it state water resistant up to 50 meters when its not. Thats surely false advice? I refuse to buy another one now. Bye bye fitbit

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-02-2024 11:03

‎07-02-2024 11:03

Hi, @NIAMHBYRNE1975, welcome to the community, your Lux is good for swimming (I wore mine daily for a while) provided it is not damaged. You should be aware that small wearable devices do have a finite life expectancy limited by the number of charge/discharge cycles the battery has had. May I suggest you try charging it for a few hours Why isn't my Fitbit device's battery charging? - Fitbit Help Center provides advice & guidance. If your device shows physical signs of water ingress or gets warm on the charger do not continue charging it. As you've had your device for 3 years you have run beyond Fitbit's return and warranty .

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer