04-01-2025
04:00
- last edited on
04-01-2025
05:00
by
MarreFitbit
04-01-2025
04:00
- last edited on
04-01-2025
05:00
by
MarreFitbit
Went swimming today and now my luxe won’t turn back on. It is still alive as it’s vibrating. I’ve tried resetting it but still not turning on.
Moderator Edit: Clarified subject
04-01-2025 05:05
04-01-2025 05:05
Hi there, @Em_k8. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is not turning on after getting wet. I understand your concern, I will do my best to help you with this!
If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.
After trying the above, I suggest charging your Luxe as it also sounds like the battery might be flat. Note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Luxe once again. I would recommend trying this maybe twice in a row if a first try doesn’t work.
If the above doesn't work, please see Why isn't my Fitbit device's battery charging?
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04-01-2025 15:13
04-01-2025 15:13
Hi. I’ve plugged it back in for about 15 mins so far and I noticed the Fitbit is getting hot as in very very very hot. Never done this before and I am unsure if this is safe. What should I do now ?