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Luxe stopped working after swimming with it

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‎05-09-2025 10:57 - last edited on ‎05-12-2025 09:50 by Fitbit Moderator

‎05-09-2025 10:57 - last edited on ‎05-12-2025 09:50 by Fitbit Moderator

The Lux isn’t for swimming!
so upset! 
bought it for Christmas 🎄 2023 . Stopped working after 6 month. Got replacement in July 2024. 
stoped working 2 days ago ( 2025 May 😎 The warranty for 1 year. First last 6 months, replaced one 10 months. Not even a Year! I usually swim 2-3 days a week. But the warranty for 1 year from the original purchase date. NOT FEAR!

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-12-2025 09:52

‎05-12-2025 09:52

Hi there, @RuGiaGele19. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe has stopped working after swimming with it. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎05-13-2025 00:56

In response to MarreFitbit

‎05-13-2025 00:56

Hello,
Yes, I wasn’t happy about it. But support center told me that he would give
me one time code of 30% to buy another Fitbit …
Sorry, but I don’t think it’s a good offer for less then a year… plus there
is a yearly fee, which I cancelled… still be charged for more than 2
months- till the end of June while my Fitbit isn’t working. Looking for
some similar online , because I got use to ( I had a Fitbit before).

Egle
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