Luxe stops syncing after midnight

[PLB16]

My Fitbit Luxe stops syncing every night around 2am.

It won't sync again until I get up in the morning & put it on charge.

This is a big issue for me....not being able to check the time to get up.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @PLB16. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. I understand how you must be feeling. 

As a first approach, please see Why won't my Fitbit device sync? 

If the issue persists, please try the steps below:

• Unpair your Luxe from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe.
• If there is no connection, restart your Luxe.
• Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[PLB16]

Thank you for your email.
Have done all you suggest, culminating in unistalling the app &
reinstalling yesterday.
If anything, it has made matters worse.
Screen just goes blank & will only sync again when put on charger.
Had to do this 4 times yesterday, & it went blank again at 4.30am earlier.
Just unacceptable.
What do you suggest I do now?
Pauline Bradshaw.

[Heather-S · Accepted solution]

@PLB16 You should contact Customer Support for further assistance. It sounds like your device is dying or something internally is wrong with it.