Luxe stops tracking my steps when I'm close to the 10,000

[Neelima]

My luxe Fitbit stops recording steps close to 9990. It doesn't happen every day but has happened so many times. What to do?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Neelima. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

If you haven't done so yet, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Neelima]

After I restarted my device, as suggested by you, it worked okay till 9981
steps but after that it again stopped. It didn't record a single step even
after walking for about 500 steps. I again restarted my Fitbit, then only
it started recording again.
Any other suggestions?
Thanks

[MarreFitbit]

@Neelima I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.