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Luxe stuck on Fitbit Logo

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‎09-16-2021 09:50 - last edited on ‎09-16-2021 11:46 by Fitbit Moderator

‎09-16-2021 09:50 - last edited on ‎09-16-2021 11:46 by Fitbit Moderator

I have a 2021 luxe. Charged it this morning went to put it on and is stuck on the Fitbit logo. I tried the hard reset didn’t work also restarted my phone. Did everything I could find on line any suggestions. 

 

Moderator Edit: Clarified subject

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‎09-16-2021 11:49 - edited ‎06-14-2023 07:56

‎09-16-2021 11:49 - edited ‎06-14-2023 07:56

Hi there, @Rlyork. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

I've seen that you reached out to our Support Team after posting here and they've already addressed your concern. If you have any further questions, please feel free let our team know so they can continue assisting you.

Maria | Community Moderator, Fitbit


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