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Luxe stuck on Fitbit Logo

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‎10-08-2022 20:48 - last edited on ‎10-10-2022 05:57 by Fitbit Moderator

‎10-08-2022 20:48 - last edited on ‎10-10-2022 05:57 by Fitbit Moderator

I got a Fitbit luxe around a year ago and, as of today, the only screens it will show is the Fitbit logo when restarting and the downloading screen when trying to update it.

 

It died earlier today and I just recently went to charge it and it showed the Fitbit logo like usual but when I went to take it off the charger after letting it charge for a couple hours it never turned on with the turn of my wrist. I went into the app and noticed it was due for an update so I tried to do that and it'll try for a little bit and then I can see my Fitbit give up and then my phone will say syncing and then say the update failed.

 

I've tried restarting the app, my phone, and my Fitbit. I've tried deleting the app and

re-pairing my Fitbit and nothing is working. Please help

 

Moderator Edit: Clarified subject

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‎10-10-2022 05:59 - edited ‎11-21-2023 05:08

‎10-10-2022 05:59 - edited ‎11-21-2023 05:08

Hi there, @TheLollyBear. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from and how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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