Luxe stuck on Fitbit logo

[Jacarter]

I've had my luxe for a little over a year. Last night it seemed to die prematurely (My battery was at 68%). So I plugged it into charge. When I got up this morning the screen was flashing the Fitbit logo and won't stop. I've tried the hard reset to no avail


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jacarter. Welcome to the Fitbit Community Forums. Thanks for the steps you've tried so far in order to solve the issue with your Luxe. It's sad to hear that it is still stuck on the Fitbit logo. I will do my best to help you with this! 

In addition to the steps you've done so far, I'd recommend trying the following:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[Lisa-pseudso]

Same thing happened to me last month. I ended up having to send it in for a free replacement. Fitbit needs to get their act together. Not the first time I’ve had troubles and had to have them send me a new one

[Jacarter]

Nothing helped

[itsmycupcake]

I have this exact problem. My Luxe has just started flashing the Fitbit logo, and nothing will stop it. The hard reset does nothing. It is not recognised by the app at all. 

It is disappointing that the advice given - all about resetting the app and the connection to the app - is irrelevant to the problem when you can’t use the device at all.  
The device itself is unusable so how will fiddling about with the app and the connection to the app help  - the device is flashing continuously, not putting out a Bluetooth signal, it is not working, and the standard hard reset procedure does nothing.

Is there any advice you can offer that has been shown to help this actual problem or is there no hope and taking it back to the store the only thing to do?

Thank you for your time.

[Jacarter]

I had to get a new one honestly. My warranty was expired

[Lisa-pseudso]

the only thing you can do is get a replacement. If you still have an active warranty they’ll replace it for free. Unfortunately that’s the only option to get a working Fitbit.