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Luxe stuck on a red X

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‎02-22-2023 07:45 - last edited on ‎05-01-2023 10:29 by Fitbit Moderator

‎02-22-2023 07:45 - last edited on ‎05-01-2023 10:29 by Fitbit Moderator

I don’t feel that this watch accurately calculates my sleep, so I have not been sleeping with it. I take it off at bedtime and it’s charged at least 75%. Recently I’ve been waking up in the morning and a red X is on the screen. I have to Put it on the charger… Press those three buttons… Then completely repair it with the Bluetooth and all the other steps during set up. Has anyone else had this issue? I reported this issue multiple times to FITBIT. They’re sending me a replacement, but this is ridiculous . 

 

 

Moderator Edit: Clarified subject

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‎04-05-2023 10:10 - last edited on ‎05-27-2023 12:50 by Fitbit Moderator

‎04-05-2023 10:10 - last edited on ‎05-27-2023 12:50 by Fitbit Moderator

I had this problem could not fix it. Couldn’t return it. I bought a new one, works great , but if u fixed the problem please let me know so I can fix mine too.Thank you 

Linda

 

Moderator edit: format

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