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Luxe stuck on a white X and red circle

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‎07-15-2022 05:16 - last edited on ‎07-15-2022 07:07 by Fitbit Moderator

‎07-15-2022 05:16 - last edited on ‎07-15-2022 07:07 by Fitbit Moderator

Is anyone familiar with the cross and red circle around it ?

20220714_085431.jpg

 and what can I do about it please?

 

 

Moderator Edit: Clarified subject

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‎07-15-2022 07:09 - edited ‎08-31-2023 04:01

‎07-15-2022 07:09 - edited ‎08-31-2023 04:01

Hi there, @AngieHZ. It's nice to see you around the Community Forums. Thanks for the details provided in your post about the issue with your Luxe and the photo attached. I understand where your concern is coming from and how you must be feeling. 

Please restart your Luxe. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-15-2022 07:09 - edited ‎08-31-2023 04:01

‎07-15-2022 07:09 - edited ‎08-31-2023 04:01

Hi there, @AngieHZ. It's nice to see you around the Community Forums. Thanks for the details provided in your post about the issue with your Luxe and the photo attached. I understand where your concern is coming from and how you must be feeling. 

Please restart your Luxe. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-19-2022 06:11

In response to MarreFitbit

‎07-19-2022 06:11

Hi Maria

Many thanks for noticing my post and for responding.

I did restart, the time came back wrong.

I removed device from app, re installed device and restarted.

All good now 👍👍

Sending regards 

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‎07-19-2022 06:25 - edited ‎06-14-2023 03:38

In response to AngieHZ

‎07-19-2022 06:25 - edited ‎06-14-2023 03:38

@AngieHZ Awesome! I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Heath & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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