Luxe stuck on a white X and red circle

[KarlaL]

error (white X with red circle) appeared on my luxe screen randomly during the night.  Battery is fully charged & error does not go away when connected to the charger.  Luxe is 6 months old 

Moderator Edit: Clarified subject

[Heather-S · Accepted solution]

Hi @KarlaL. When you connect it to the charger, find the button located on the charger and press it 3 times. See these instructions below:

If that doesn't work, I would call Fitbit Customer Support.

[MarreFitbit]

Hi there, @KarlaL. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

As @Heather-S has recommended, please restart your Luxe. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[KarlaL]

@Heather-S Thank you for the suggestions. I have absolutely no functionality on my
luxe so restarting or changing the clock face isn’t a possibility.

Update: @MarreFitbit Thank you for your suggestion. Made no difference; still no functionality
& error is still present

[MarreFitbit]

@KarlaL I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[KarlaL]

Thank you for all of your suggestions; they were greatly appreciated. I
will contact Fitbit support for additional troubleshooting

[MarreFitbit]

@KarlaL Anytime! 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Have a great day!