Luxe stuck on a white X and red circle

[jhopper4561]

My fitbit luxe won't vibrate or anything at all. I tried all the tricks that fitbit has and the charger button doesn't do anything My iphone doesn't have it paired in bluetooth and my fitbit app cannot seem to find my fitbit even though it literally is on top of my phone. Can you do anything to help me?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @jhopper4561. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

In order to solve the issue, please follow the steps below:

1. Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Luxe.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Luxe.

If the issue persists, see Why can't I set up my Fitbit device?

[jhopper4561]

Thank you for responding. It has lost the red x but is now showing the fitbit logo for 1 second and then doesn't respond again until after i push the button. My fitbit app is trying to find it but it won't pick up even after I try the trouble shooting tips.

[MarreFitbit]

@jhopper4561 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.