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Luxe stuck on a white X with a red circle

‎04-14-2025 13:42 - last edited on ‎04-16-2025 08:57 by Fitbit Moderator

‎04-14-2025 13:42 - last edited on ‎04-16-2025 08:57 by Fitbit Moderator

My Fitbit Luxe won't recharge anymore. I've tried cleaning it and resetting it. I can only get the screen to display the green logo flashing and a white circle with a red cross. 

I'd love to hear your advice on what to do. 

Moderator Edit: Clarified subject

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‎04-16-2025 08:59

‎04-16-2025 08:59

Hi there, @LieJo. Welcome to he Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Luxe is draining quickly. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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