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Luxe stuck on a white screen

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‎01-01-2022 20:15 - last edited on ‎01-03-2022 06:03 by Fitbit Moderator

‎01-01-2022 20:15 - last edited on ‎01-03-2022 06:03 by Fitbit Moderator

My luxe is stuck on a bright white screen and restarting the device doesn't fix it. It seems to be connected to the app but I can't get the white screen to go away. 

 

Moderator Edit: Clarified subject

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‎01-03-2022 06:04 - edited ‎01-08-2024 06:59

‎01-03-2022 06:04 - edited ‎01-08-2024 06:59

Hi there, @delfee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-03-2022 06:04 - edited ‎01-08-2024 06:59

‎01-03-2022 06:04 - edited ‎01-08-2024 06:59

Hi there, @delfee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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