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Luxe stuck on message "To start download the Fitbit app"

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‎06-12-2022 01:27 - last edited on ‎06-12-2022 07:35 by Fitbit Moderator

‎06-12-2022 01:27 - last edited on ‎06-12-2022 07:35 by Fitbit Moderator

Luxe isn't switching on. Its flashing up ‘download mobile app’ i already have the app but also that is playing up and wont sync my watch 🤷🏼‍:female_sign:

 

 

Moderator Edit: Clarified subject

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‎06-12-2022 07:37 - edited ‎11-16-2023 02:16

‎06-12-2022 07:37 - edited ‎11-16-2023 02:16

Hi there, @AliSonChand. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As per the message on the watch's screen, it seems that your Luxe is asking you to pair it.  So I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Luxe as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Luxe again.
  • If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-12-2022 07:37 - edited ‎11-16-2023 02:16

‎06-12-2022 07:37 - edited ‎11-16-2023 02:16

Hi there, @AliSonChand. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As per the message on the watch's screen, it seems that your Luxe is asking you to pair it.  So I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Luxe as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Luxe again.
  • If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes