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Luxe stuck on message "To start download the Fitbit app"

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‎01-03-2023 09:50 - last edited on ‎01-07-2023 06:40 by Fitbit Moderator

‎01-03-2023 09:50 - last edited on ‎01-07-2023 06:40 by Fitbit Moderator

Was trying to sync Luxe with phone and now luxe sayin download mobile app.  The app is already on phone.  I have had nothing but trouble with this watch since I bought it.

 

 

Moderator Edit: Clarified subject

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‎01-07-2023 06:42 - edited ‎06-23-2023 11:05

‎01-07-2023 06:42 - edited ‎06-23-2023 11:05

Hi there, @Memephyl. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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