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Luxe stuck on "To start download the Fitbit app" message

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‎02-07-2023 18:05 - last edited on ‎02-27-2023 10:23 by Fitbit Moderator

‎02-07-2023 18:05 - last edited on ‎02-27-2023 10:23 by Fitbit Moderator

There's an update available for my Luxe but Fitbit app can't find it. Using new Google Pixel 7 phone. Luxe is charged. Anyone else having an issue?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-08-2023 16:14

‎02-08-2023 16:14

Yes I'm having the same problem 

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‎02-09-2023 04:04

In response to SunsetRunner

‎02-09-2023 04:04

I was able to get it to work by deleting the device from the Fitbit app and just start over like it's a new device. It will do the update and set up then. Thanks!

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