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Luxe stuck on the Timer app

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‎05-15-2022 09:27 - last edited on ‎05-16-2022 12:34 by Fitbit Moderator

‎05-15-2022 09:27 - last edited on ‎05-16-2022 12:34 by Fitbit Moderator

The fitbit is stuck on the timer app and the only way to go back is to change the clock face, but it just goes back to timer. I can’t access anything, and now I need to have a whole process to check the time. Double tap does not work!

 

Moderator Edit: Clarified subject

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‎05-16-2022 12:37 - edited ‎11-10-2023 04:54

‎05-16-2022 12:37 - edited ‎11-10-2023 04:54

Hi there, @josslyn-. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to what you've tried, please restart your Luxe as suggested here How do I restart my Fitbit device? 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-16-2022 12:37 - edited ‎11-10-2023 04:54

‎05-16-2022 12:37 - edited ‎11-10-2023 04:54

Hi there, @josslyn-. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to what you've tried, please restart your Luxe as suggested here How do I restart my Fitbit device? 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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