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Luxe suddenly stopped working and has a green screen

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‎02-01-2022 08:43 - last edited on ‎02-01-2022 17:52 by Fitbit Moderator

‎02-01-2022 08:43 - last edited on ‎02-01-2022 17:52 by Fitbit Moderator

the screen is still responsive, but displays a black/green screen. I’ve restarted it twice. I didn’t drop it, hit it against something or anything else that might’ve broken it, and the screen itself looks fine and has no cracks. What happened and how do i fix it? Or am i going to have to get a new one?

 

Moderator edit: updated subject for clarity

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‎02-01-2022 17:51

‎02-01-2022 17:51

Welcome to the Fitbit Community, @Manxy.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

In addition to the restart, please try to change the clock face by following these instructions.

 

Whether you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎01-05-2023 13:39

In response to EdsonFitbit

‎01-05-2023 13:39

My Luxe watch has an empty screen except a light gray solid rectangle.  Your suggestions were of no use.

 

Who is available to address this?  Do I just throw it in the garbage?  Bought 6 months ago.  Somewhat disgusted.

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‎01-06-2023 15:37

In response to JuneauJMC

‎01-06-2023 15:37

The Moderator's post clearly explained what to do if the reset does not work: "Whether you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected."

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