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Luxe turning off when battery is almost full

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‎03-11-2025 12:28 - last edited on ‎03-11-2025 17:21 by Fitbit Moderator

‎03-11-2025 12:28 - last edited on ‎03-11-2025 17:21 by Fitbit Moderator

I have had a Fitbit Luxe since May 2022. I am very happy with it, but for a few weeks now it keeps turning off while the battery is almost full. I have done a soft reset and a hard reset, but this does not help. Does anyone know anything else I can do?

 

Moderator edit: clarified subject.

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3 REPLIES 3

‎03-11-2025 17:19

‎03-11-2025 17:19

Hi, @Eileen83. Welcome to the community forums.

Thank you for providing the information regarding this difficulty with your Luxe and thank you for trying to fix it on your own. 

Please make sure to follow the steps listed in this help article: Can I extend my Fitbit device's battery life?

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‎03-12-2025 03:10

In response to ManuFitbit

‎03-12-2025 03:10

Dear reader,

Thanks for the response. It’s not because of the battery life. The battery is often full when my Fitbit turns off. I wanted to change a setting yesterday and then I got a line in my screen and the Fitbit turned down. Before this happend I had done a soft and a hard rest. I don’t know what I can do to prevent from dropping out again.

Met vriendelijke groet,

Eileen Akkir
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‎03-12-2025 07:50

‎03-12-2025 07:50

My husband and I have been having the exact same problems. One minute mine will say the battery is at 45% and the next 70%. Or his says 9% and we plug it in and suddenly it's at 90%. Also now every time I get an alert mine shuts off completely. The response about extending battery life is no help at all.

 

 

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