help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe unable to synch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-07-2022 01:37

‎02-07-2022 01:37

Hi. After working correctly, my 2-month-old Luxe has stopped synching all of my notifications but continues to synch steps and sleep info. I have:

  • checked that my Fitbit app is up to date,
  • checked that the Luxe doesn't have any updates available,
  • restarted my Luxe,
  • force stopped the app,
  • turned Bluetooth off and back on,
  • restarted the Luxe,
  • and set it up again as a new tracker.

 

In short, I have tried every solution I could find on the Fitbit site and on this forum, with no luck. I receive no notifications at all in spite of receiving emails and texts on my Pixel 3a (up to date with Android 12). Does anyone have any suggestions? Thanks in advance!

Best Answer
0 Votes
1 REPLY 1

‎02-07-2022 01:47

‎02-07-2022 01:47

I'm so sorry! It was simply user error. Please disregard my post.

Best Answer
0 Votes