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Luxe vibration is too weak

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‎11-18-2024 13:20 - last edited on ‎11-19-2024 04:57 by Fitbit Moderator

‎11-18-2024 13:20 - last edited on ‎11-19-2024 04:57 by Fitbit Moderator

I'm about to send my luxe in for replacement under warranty as the vibrations are too weak. I had a Luxe previously that died and it's vibrations were much stronger. I've also compared my current Luxe to my girlfriend's Luxe and her's is much stronger. I have the vibration set to "Strong" but tbh there doesn't appear to be any difference between the "Normal" and "Strong" vibration settings. 

And suggestions before I send it back? Yes, I've tried resetting it. 

Moderator Edit: Clarified subject

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‎11-19-2024 05:16

‎11-19-2024 05:16

Hi there, @NikoM1975. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the vibration motor is not working properly. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Luxe and report the vibration motor doesn't work, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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